Selecting a new ESP is not a decision to be made lightly. It involves significant investment in terms of both time and financial resources. Before leaping to a new provider, it’s worth exploring if your current ESP relationship can be mended. Think of it as ESP therapy, where you take the time to assess and address the issues.

Is a Switch Worth It?

Before embarking on the journey to find a new ESP, consider the true cost of making a switch. The process isn’t just about the financial outlay; it’s also about the time and effort required to transition to a new system. This includes migrating lists, setting up new workflows, and training your team on the new platform. Evaluate if the potential gains outweigh these significant costs.

Internal vs. External Problems

What appears to be a problem with your ESP may often stem from internal challenges. This could include a lack of clear strategy, inadequate training for your team, or misaligned expectations. Could you conduct a thorough audit of your email marketing processes to identify if the root of the problem is within your control? This might reveal that with a few adjustments, your current ESP can meet your needs effectively.

Practical Tips for Improving Your ESP Relationship—and ROI

Improving your relationship with your ESP, and consequently your return on investment (ROI), can often be achieved through a few strategic steps:

  1. Clear Communication: Regularly communicate with your ESP to ensure your needs and expectations are understood. This includes discussing any issues and seeking their advice on best practices.
  2. Leverage Support and Training: Make the most of your ESP’s support and training. This can help you utilize the platform’s full capabilities and improve your team’s efficiency.
  3. Optimize Your Use of Features: Many ESPs offer a range of underutilized features by businesses. Explore these features and integrate them into your campaigns to enhance performance.

Why You Should Never Switch Vendors Based on Price Alone

Price is an important consideration but should be one of many factors in switching ESPs. Lower prices sometimes mean compromised service quality, fewer features, or inadequate support. It’s crucial to consider the value an ESP brings to your business, including reliability, scalability, feature set, and customer service. A slightly higher cost might be worth it for a platform that significantly boosts your email marketing effectiveness.

When Is It Time to Look for a New ESP?

Despite efforts to resolve issues with your current ESP, there may come a time when a switch becomes necessary. Signs that it might be time to change providers include:

  • Persistent technical issues that affect your campaigns’ deliverability or performance.
  • There needs to be more essential features that are critical to your email marketing strategy.
  • Poor customer service that leaves your problems unresolved.
  • Pricing or service changes that no longer align with your business needs.

Before deciding, weigh the pros and cons and consider the broader impact on your marketing strategy. If you decide to move forward with a new ESP, ensure you choose one that aligns with your business goals, offers robust support, and provides the features you need to succeed.


Choosing whether to stick with your current ESP or to switch to a new one is a significant decision that impacts your email marketing success. By carefully assessing the issues, considering the costs and benefits, and exploring all options to improve your current ESP relationship, you can make an informed choice that best serves your business needs. Remember, the goal is not just to find an ESP that meets your needs today but one that can grow and evolve with your business over time.

Published On: November 3rd, 2023Categories: Email service providersTags:

About the Author: Sharon

Sharon Ernst from is on a mission to improve the business and marketing writing skills of today’s workforce with her blog, newsletter and online classes. Her newest class on intermediate email copywriting covers 19 tips and techniques non-copywriters can put to use right away for better results. The class has real-life examples and before/after comparisons to make the lessons stick. Find her class at When she’s not busy helping employees, managers and marketers master their writing skills, she and her husband are busy raising pigs, cows, chickens and vegetables on their 20-acre farm.

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